About Squad
Squad combines crowd-sourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks, whereas ML works great with bounded repetitive problems & fails with open issues. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done.
Our product:
SquadStack: Our elastic distributed team of 2000+ trained call agents reach out to prospective inbound leads within minutes and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, ed-tech, and commerce players in India. Deck
After seeing impressive growth in India, we’re launching in the US Real Estate market, where we work with brokerage teams to help qualify sales leads. This candidate would be one of the early members to launch this market.
Overall Responsibilities:
- Analyzing, tracking data, and generating reports.
- Ensuring timely resolution of tickets.
- Communicating and coordinating with different vendors.
- Onboarding gig workers and ensuring completion of training.
- Maintaining communication templates for various platforms.
- Proactively identifying areas for process improvement.
- Processing and maintaining data accurately.
- Supporting callers and addressing grievances efficiently.
- Adhering to current standards, policies, and procedures.
Requirements:
- Excellent verbal, written, and interpersonal communication skills;
- Exceptional listening and analytical skills;
- Ability to multitask and successfully operate in a fast-paced, team environment;
- Must be proficient with Microsoft Office and Zoho ticketing systems.
- Possess a fair knowledge of SQL
Logistics:
- Location: Noida
- Joining Date: Immediate
- Compensation: 3 -5 LPA
Why should you consider us seriously?
- We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
- In the last one year, we have built a product and solved problems for some of the largest brands in the world, and tested platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.
- We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc)
- Our platform empowers college students, stay at home mothers, and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining her self. Empowering our contractors to be financially independent is a strong part of our vision!
- This is just the beginning and we're here to change the world
Here's what people say about working with us :)