Requirement and Skills:

Bachelor’s degree or equivalent
Should be from a sales and/or sales training background with at least 2 - 3 years of experience
Certification in Domain Process training certification/ Master trainer certification/ Role specific industry training certification (NISM/ NIFM/ ADFMM) is an added advantage
Knowledge of learning and development trends and best practices will be an added plus
Excellent presentation skills
Excellent written & spoken communication skills Expert in Word, PPT, Excel tools & MIS and data management
Curiosity to learn and leverage new learning tools, systems, or methods of working

Role Expectations:

At scale, every trainer will be assigned to 3-5 campaigns, and 50-100 agents, depending on various factors like complexity + size of use-case, demands of client etc.
Process trainers will own agent performance in a campaign (process) assigned to them
Trainer should dedicate time to listening to call recordings, updating scripts and other process materials, etc, to keep on continuously improving the sales outcomes from the campaign
Should be able to look at numbers/ data on dashboards and track and manage the performance of their agents
Note: Performance is defined as a combination of Compliance Scores and Conversions of an agent

Collaborate with cross-functional teams to ensure training material / content quality and accuracy
Review the performance on dashboards and share feedback with the agents, coach them regularly, and recommend improvements in the product and process
Drafting and making necessary updates to training material (product deck, call script, FAQs, etc)
Work with the content team to help validate the documents based on absorbance and feedback from the trainees
Keep updated with relevant information on customers’ products and processes
Shadow agents to stay up to date with internal app/web-app product/process changes and challenges
Provide insights and instant feedback for correction and keep an eye on potential quality issues
Update details such as Training MIS, Training Calendar, Dashboard, etc. for all your training sessions on a regular and timely basis
Utilize effective sales training activities like role plays, discussions, and mock calls to strengthen the agents' skills (e.g. how to overcome objections)
Attend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide on an action plan to improve/mitigate the same
Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs